Information

Payment:

Payment is due at the beginning of each session. We accept cash, check, or credit card payment. We also accept HSA, and FSA accounts. 

***We request that you give our office at least 24 hours notice if you need to cancel a session to avoid a no-show fee.

 Insurance:

Each individual therapist is In-Network with Blue Cross Blue Shield of NC. 

***When looking up your in-network benefits please use your individual therapists name (Elizabeth Elder, LCSW or Lara DeChicio, LCSW)

For all other plans we are considered “out-of network”. This means that you will be responsible for the full session fee at the time of your appointment. Depending on your out-of-network benefits, your plan may reimburse you directly. Please contact your plan to determine your mental health benefits.     ***Blue Local and Blue Value are considered out-of-network.

Questions to ask your Insurance Company for Out-of-Network Benefits

Located on the back of your insurance card you will find a toll free number to contact for your mental health/behavioral benefits. 

I am calling to get my out-of-network health benefits. 

• Do I have out-of-network mental health benefits? 
• Do I have an out-of-network mental or behavioral  health policy with out-of-network benefits?
• Do I have an out-of-network deductible?
• If yes, ask the following questions:
• What is my out-of-network deductible?  
• How much of my out-of-network deductible has been met this year?
• What is the start/end date for my specific mental health plan?
• What percentage do I get reimbursed for out-of-network mental health services?
• How do I submit a superbill for reimbursement?
• Do I need a preauthorization for out-patient mental health services?
• Are both 90837 (60 minute session) and 90834 (45 minute session) covered under my out of network plan?